Why should I report a compliance violation?
Violations of applicable laws and internal rules can cause lasting damage to our company and may lead, among other things, to significant fines and reputational harm. This, in turn, can jeopardize the company’s economic stability and ultimately the security of our jobs.
What should I report?
Please confidentially report any concrete indications of suspected violations of applicable laws, the TOPTICA Code of Conduct, or other internal regulations in connection with TOPTICA’s business activities or employees. Particularly relevant are incidents that may indicate criminal behavior (e.g., theft, fraud, embezzlement, bribery, environmental offenses, disclosure of trade secrets) or intentional, systematic violations of applicable standards (e.g., repeated non-compliance with safety or quality requirements).
Suspected misconduct by business partners that is directly connected to their activities for TOPTICA (e.g., violations or risks related to human rights or environmental standards within our supply and value chains) can also be reported through our whistleblowing system.
What happens after I submit a report?
All reports received are handled confidentially by the TOPTICA compliance organization. This includes the Head of Export Control & Corporate Compliance. The process following the submission of a report is as follows.
- Acknowledgment of receipt: You will receive confirmation of your report within 7 days at the latest – provided you have shared your contact details or are using the whistleblowing system’s feedback function.
- Initial assessment: The Compliance Organization conducts an initial assessment of the report and reviews whether additional information is required.
- Follow-up questions and clarification: If further clarification is needed, we will contact you. – If you have provided contact details, we will reach out to you directly. – For anonymous reports, communication takes place exclusively through the secure, anonymous mailbox of the whistleblowing system, which you should check regularly.
- Forwarding to the responsible departments: With strict adherence to confidentiality, the matter will – if necessary – be forwarded to the relevant internal department (e.g., HR, Data Protection, Security, Legal, Procurement, or units responsible for statutory due-diligence obligations). These departments will conduct further investigations and initiate appropriate measures where required.
- Status updates: Depending on the scope and complexity of the case, an investigation may take some time. However, you will receive an update on the results or at least on the current processing status no later than three months after your report was received.
Can I submit a report anonymously?
Through our whistleblowing system, you may submit reports either by providing your identity or completely anonymously. For the initial assessment of a report and for any potential follow-up questions, it is often helpful if we can contact you directly – therefore, providing your identity can facilitate a faster and more precise clarification in many cases.
If you nevertheless choose to submit your report anonymously, it is important that we are able to reach you via the secure mailbox of the whistleblowing system if needed. Please ensure that you check this mailbox regularly. You will automatically receive the access details after submitting your report.
Will my report be treated confidentially?
We assure you that all reports received are treated confidentially – regardless of whether you choose to disclose your identity or remain anonymous. Likewise, we expect whistleblowers to handle the information provided to them responsibly and with the same level of confidentiality.
Individuals who are the subject of a report will be given the opportunity to comment as part of the procedure. Upon request, they may involve a trusted person – for example, an employee representative or legal counsel.
Until a matter is fully clarified, the presumption of innocence naturally applies. Both exculpatory and incriminating information are carefully and fairly considered. We place great importance on fairness – both toward whistleblowers and toward employees or business partners who are the subject of an allegation.
In each individual case, we assess which measures are appropriate, necessary, and proportionate.
What if the suspicion I reported turns out to be unfounded?
TOPTICA protects all individuals who, in good faith, report potential violations of applicable laws or internal regulations. Anyone who submits a report to the best of their knowledge and belief does not have to fear any disadvantages, discrimination, or sanctions. What matters is that, at the time of the report, you believe the information to be accurate and that the report is not made abusively.
You are not required to investigate the matter yourself or to collect evidence – this review is carried out by us as part of our compliance process. Even if the investigation later determines that no violation has occurred, you will not face any negative consequences.
However, there is zero tolerance for deliberately false allegations. Reports that are clearly untrue or submitted with harmful intent may themselves lead to consequences.