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Contact
Roman Risken
Quality System Manager
TOPTICA Photonics AG
Lochhamer Schlag 19
82166 Graefelfing / Munich
Germany
T +49 89 85837 0
F +49 89 85837 200
info@toptica.com
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The economic and entrepreneurial success of TOPTICA, a company developing and producing high-technology photonics products as well as distributing them throughout the world, depends not only on technical innovation, but also — on the short and on the long term — strongly on the quality of the products and services we provide to our customers. By supplying the customers with innovative, high-quality products, we establish the basis for our company’s long-term success.
TOPTICA has therefore established the generalized quality principles:
- 1. Quality is a company obligation. We see quality as an absolute prerequisite for
our economic success.
- 2. We guarantee quality through preventive measures.
- 3. Continuous improvements to product quality and our services will help maintain
our competitive strength.
- 4. Only our employees can implement our quality goals. Their personal development
is part of our quality plan.
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More specifically, TOPTICA derives the following practical rules from the above principles:
For us, "quality" means “meeting customer requirements”. TOPTICA will achieve its goal of 100% customer satisfaction by:
Development of long-lasting, fault-free, reliable products that meet strict quality requirements
Compliance with all technical specifications, requirements and commitments
On-time delivery
Attractive, competitive prices
Fast, transparent and cost-effective customer service
Reproducibility and traceability through documentation of the production and testing process
Continuously developing the awareness and ability of the company’s workforce
TOPTICA has achieved certification of its quality management system under ISO 9001:2000 in February 2006. This international standard is used in numerous industries to install the continuous process of improvement and therefore improvement of product and service quality. |
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TOPTICA Photonics AG
Lochhamer Schlag 19
82166 Graefelfing (Munich)
Germany
T +49 89 85837-0
F +49 89 85837-200
TOPTICA Photonics Inc.
1286 Blossom Drive
Victor, NY 14564
USA
T 585.657.6663
F 877.277.9897
sales@toptica.com
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